Why Right to Manage?
A Better Future for City Walk Apartments
City Walk Apartments is a fantastic place to live, but many residents and leaseholders have become increasingly frustrated by the way the development is managed.
Over the years, concerns have been raised about slow response times, poor communication, a lack of transparency over service charge expenditure and maintenance issues that have taken too long to resolve.
Following discussions on the City Walk WhatsApp group and at the Residents' Association meeting on 22 March 2026, residents voted to explore alternative management options.
After careful research, the Residents' Association concluded that the best way forward is to exercise the Right to Manage (RTM) and appoint a managing agent that is directly accountable to leaseholders.
What is Right to Manage?
Right to Manage is a legal right that allows qualifying leaseholders to take control of the management of their building without having to purchase the freehold or prove that the existing management has been poor.
Instead of the freeholder choosing the managing agent, leaseholders make that decision through their own RTM Company.
This gives residents a genuine voice in how City Walk Apartments is managed.
Independent Guidance on Right to Manage
For further independent information about the Right to Manage and how the process works, please refer to the official guidance below.
Official government guidance explaining the Right to Manage process and leaseholders’ rights.
Independent legal guidance and recommendations on the statutory Right to Manage framework.
What Could Right to Manage Deliver?
Greater Transparency
Leaseholders will have much greater visibility over how service charge funds are spent, with budgets, contracts and major expenditure overseen by directors elected from within the community.
Better Accountability
The managing agent will report directly to the RTM Company's Board of Directors, who are themselves leaseholders with a shared interest in maintaining high standards throughout the development.
Greater Choice
The RTM Company can appoint the managing agent it believes offers the best service and value for money. The appointment can also be reviewed periodically to ensure standards remain high.
Better Communication
Residents deserve timely updates, clear information and responsive customer service. The RTM Company intends to work with its managing agent to improve communication and resident engagement.
Value for Money
RTM does not automatically mean lower service charges. However, it does mean leaseholders have greater oversight of contracts, procurement and expenditure, ensuring that service charge funds are spent wisely and represent good value.
Local Decision Making
The priorities for City Walk Apartments will be determined by the people who live here, rather than by a third party with many other developments to manage.
Why HAUS Block Management?
Following a review of a number of managing agents, the Residents' Association recommended HAUS Block Management to support the RTM campaign and, subject to the members' wishes, become the managing agent following a successful RTM claim.
HAUS was selected because of its:
Extensive experience delivering Right to Manage projects.
Strong reputation for resident-focused management.
Transparent approach to service charges and procurement.
Commitment to regular communication and accountability.
Proven track record managing resident-controlled developments across London.
HAUS has also confirmed that it has significant experience managing complex developments, including those with ongoing fire safety and building remediation projects.
Join the RTM and Help Change How City Walk is Managed
Transitioning to Right to Manage gives City Walk owners the opportunity to take greater control over how our development is managed, with increased transparency, accountability and freedom over the decisions that affect our homes.
We will continue to benefit from the expertise and support of a professional managing agent, but that agent will be appointed by and directly accountable to the City Walk RTM Board, rather than the current management structure.
If you are a leaseholder, we invite you to join the City Walk RTM Company and support the transition towards a more transparent, responsive and accountable approach to management — with the aim of delivering a better service and quality of life for everyone who lives here.